Customer Support

🔮 Carnal Magic LLC — Support

Need help? You’re in the right place.
Whether something isn’t working, a download didn’t arrive, or you just have a question—we’ve got you.

✨ Quick Help

🎶 Where are my downloads?

Your purchases are available instantly after checkout.

Check:

Your account library / purchase history
Your confirmation email (including spam/junk folders)

Still missing? Reach out—we’ll track it down.

⚡ Download not working?

Try this first:

Refresh the app or page
Check your internet connection
Log out and back in

If it’s still not working, contact us with your order details.

💸 Refund questions

All products are digital, so sales are final in most cases.

We may help if:

Your file didn’t deliver
The download is broken
You were charged twice

For full details, see our Refund Policy.

🔐 Account issues

Make sure you’re using the correct login
Reset your password if needed
Keep your account secure—your downloads live there

📬 Contact Support

Need direct help? Send us a message and we’ll get back to you.

Response Time:
Typically within 24–72 hours

📝 When You Contact Us

To help us resolve things faster, include:

Your name and email used for purchase
Order receipt or transaction ID
Description of the issue
Device and platform (Android, app version, etc.)

📱 Google Play Users

If you made a purchase through the Google Play Store:

Some payments and refunds are handled directly through Google Play
You may need to submit requests through your Google account

⚠️ Reporting Issues

If something feels off—bugs, broken downloads, or unexpected behavior—tell us.
We actively improve the experience based on real feedback.

✨ Final Note

We built Carnal Magic for discovery, creativity, and a smooth experience. If something interrupts that flow, we’ll work to fix it—fast.

Let’s keep the magic working.

Let's Chat

Phone

1(479)208-6255

Email

Social Media