Customer Support

🔮 Carnal Magic LLC — Support

Need help with an order, account, digital download, physical product, or VIP access? We’re here to help.

✨ Orders & Digital Downloads
Digital purchases are available after checkout. Check your order confirmation and your account purchase history. If a link or file is missing, send us your order details.

📦 Physical Products & Shipping
For physical items, contact us with your order number and the email used at checkout. We’ll help with shipping questions or an item issue.

🔐 Accounts & Various Vault
Members can use their account to access member features such as wishlists. VIP access unlocks entry to the Various Vault; Vault items are purchased separately. If you have trouble accessing an eligible area, contact us with the email tied to your account.

💳 Refunds & Order Issues
For digital-download, billing, or duplicate-charge questions, include your order number and a short description. Review the Refund Policy for current policy details.

📬 Contact Support
Email: contact@carnalmagic.com

📝 When You Contact Us
Please include:
Your name and email used for purchase
Your order number or receipt
A brief description of the issue
For downloads, the product title and device or browser